Coming Soon: 10 for Premier

Premier Immediate Medical Care expects to benefit from the Affordable Care Act with an influx of newly insured patients.  Dr. Edward Silverman, owner of Premier, will be ready as he expands within his key market areas.  Currently, his 9 offices serve communities in Pennsylvania, New Jersey, Delaware.  Winter and Spring will mark the opening of additional centers in the Philadelphia area (Plymouth Meeting - #10 and Villanova) with the convenient hours of "9 to 9".  >>Read more 

Former MT Client Continues on Acquisition Trail

DermOne, formerly Accredited Dermatology, ends 2013 on another positive note with a year-end acquisition.  The company succeeded in fulfilling CEO Ron Geraty's desire to grow beyond their core New Jersey and eastern Pennsylvania footprint.  In 2013, they added practices in North Carolina and Virginia as well as Texas. (>>Read more) in 2013.  The initial move into the greater Dallas-Ft. Worth area was through the acquisition of 3 offices managed by U.S. Dermatology Medical Management, Inc.

Announced last week, one more practice will become part of DermOne "network of neighborhood dermatology centers" before year end.   The Allentown practice of Dr. James Wall (in operation since 1977) combines Dr. Wall's expertise with  the extensive resources of DermOne for the local community.  >>Read more
 

Home Healthcare Acquisitions

Almost Family, Inc., a regional leader in providing home health services announced its acquisition of SunCrest HealthCare.  The transaction increases their branch locations to over 240 across 14 states with a revenue run rate close to $500M.  >>Read more

Addus HealthCare, nationally known for services including nursing, personal care aides, and rehabilitation acquired Coordinated Home Health Care, LLC from Transition Capital Partners.  Addus serves 25,000 weekly consumers from 129 offices in 19 states and now adds 15 offices in New Mexico.  >>Read more

Key 2014 Growth Strategy is M&A

Results from last summer's GE Capital survey of senior healthcare services executives* indicate that 88% will pursue mergers & acquisitions within 12 months. Other survey revelations include:

• Current climate offers opportunities for healthcare companies to grow
• M&A outlook strong based on favorable capital markets, clarity of ACA
• Optimizing efficiency best approach going forward
• More strategic approach pursued with regard to acquisitions or partners vs. merely for growth's sake. 

*universe = 223
 Source:  Healthcare Finance News, 12/4/13

Sharing Emergency Healthcare Info Still a Challenge

Guess all the money directed to technology and processes to facilitate the sharing of healthcare data (across providers) has not been enough...   
While online data sharing may be possible within a closed network, linking to those outside the network remains elusive - not real helpful in an emergency situation.  To bring healthcare fully online, seamless transfer is critical.
 
Dr. Louis Sullivan, a former Health and Human Services Secretary, founded WEDI (Workgroup for Electronic Data Interchange) in 1993.  The organization's latest report suggests that the medical system "was close but still not there yet".  The organization's CEO, Devin Jopp, is hopeful that seamless information transfer will be a possibility within 10 years.  Fingers crossed. 

Jobs that Produce Great Bosses

What experience or background will help mold you into an extraordinary company leader?  

CEO.com suggests five jobs that teach lessons that will last a lifetime.  A few jobs on the list are logical, others may prompt you to say…"Really?".   For better insight to their selections...Click Here

1. Sales
2. Fast Food
3. Manual Labor
4. Customer Service
5. Babysitter

U.S. HealthWorks Adds Florida Location

U.S. HealthWorks added another Florida urgent care center to its network with the recent acquisition of Urgent Medical Care in Pompano Beach.  The deal increases their Sunshine State sites to 14 and 203 company-wide.

U.S. HealthWorks clinics offer occupational health care and urgent care services, preventive care, pre-employment and post-offer exams and screening, and return-to-work rehabilitative care.  U.S. HealthWorks operates as a Calfornia-based subsidiary of Dignity Health - who acquired them in August, 2012.  >>Read more

AxelaCare is Moving On Up

AxelaCare, a 2013 acquisition of Harvest Partners, is moving on up into the Top 5 of home infusion companies.  With the recent acquisition of SCP Specialty Infusion* (SCPSI) from Shore Capital Partners, the company will double its pharmacy network.  SCPSI's pharmacy and infusion center locations span Arizona, New Mexico, California, Colorado and Oregon complementing AxelaCare's Southwest, Midwest and East Coast market coverage. Year end sales for the merged companies (AxelaCare and SCPSI) are projected to exceed $200M. >>Read more


*Includes Sirona Infusion, Access IV, HomeCare IV and Infusource

Good Showing in the Big Easy

A few weeks back, the principals at MT Consulting (Steve Mountain & Tony Lynch) presented at one of the premier events for physical therapy business owners.  The event, 2013 Private Practice Section Conference & Expo, was held in New Orleans and featured keynotes, educational sessions as well as a party in the SuperDome.

While thrilled with the opportunity to address this sharp group of professionals, there was a question if the MT topic would resonate with attendees.  That concern was allayed when attendees trickled... then streamed into the session room with many forced to stand through the presentation. 

Yes, Steve and Tony --- your topic, Valuing Your Business…What's Really Important? hit a chord among many in this time of healthcare changes and transition.  The energy was high and the questions flowed as the MT team outlined key factors to monitor in a PT practice…whether owners were preparing for a sale or looking to benchmark practice performance.  It was a good show and good showing...

Did you miss Steve and Tony's talk?  Conference presentations were recorded and available on the PPS website.

On-Site Clinic Provider Extends Reach

QuadMed, LLC brought primary care inside a company with its first clinic for parent, Quad/Graphics.  The business model - increased quality of care, decreased company healthcare costs, enhanced patient satisfaction - expanded to other employers over the last 20 years.  This week, QuadMed announced completion of the acquisition of another Midwest-based provider of employer-sponsored on-site clinics, Novia CareClinics.  QuadMed expects that the combined company will run 90+ clinic locations in 18 states serving 150 patients.  >>Read more

New Accelerated Program Addresses Women's Issues

In October, Accelerated Physical Therapy is rolling out a Women's Health Program targeting unique female health conditions.  In describing the new program, Christina M. Christie, PT, CCE,  FAFS, FMR explained "…in conjunction with your physician, we design an individualized program to address the core of the problem to decrease symptoms and assist a woman in achieving her goals to return to normal daily activities…"

Women health specialists will be available at 25 select Accelerated's locations in Illinois, Indiana, Iowa, Michigan, Missouri, Wisconsin.

>>Read or View more about the Accelerated Women's Health Program.

MD Now Urgent Care - 30 sites by 2015

Florida's busy urgent care provider, MD Now Urgent Care, is expanding…again.  With the opening of the eleventh location, it has become the largest independent non-hospital Urgent Care company in South Florida.

The company was established in 2004 and has grown rapidly offering residents of Palm Beach, Broward and Miami-Dade Counties an alternative to a local crowded and costly hospital ER.  The recent opening of its Plantation, FL location fuels its growth plans.  According to MD Now CEO, Dr. Peter Lamelas, company plans include "upwards of 30 Urgent Care Centers throughout South Florida by 2015".

Read more about this growing urgent care provider.

Physiotherapy Associates Hits Bankruptcy Road

Physiotherapy Associates, the Exton, PA based rehabilitation service provider company, recently filed for Chapter 11 bankruptcy protection.  Accounting concerns along with a $325M debt load are reportedly at the core of the bankruptcy.  Physiotherapy operates 575 outpatient rehab and O&P clinics in 34 states.

The firm was a 2012 acquisition by Court Square Capital Partners - part of a trend toward increased PE investments in healthcare over the past few years.  Physiotherapy Associates is NOT headed down the bankruptcy road alone.  Rotech Healthcare, a home medical equipment company and Rural/Metro Corp., a provider of ambulance services hit the path earlier this year.  >>Read more

Source:  wsj.com

ATI Sails into the Southeast

ATI, one of the country's leading physical rehabilitation companies, again moved outside its Midwest base.  The recent acquisition of North River Physical Therapy extends its coverage into the Southeast US.  ATI brings on board eight Chattanooga, TN-area locations which includes a northern Georgia location.  According to ATI, Senior VP, Jason Hafner, the former owners of North River will stay on and continue "steering the ship…"

With the North River acquisition, ATI tops 275 locations in ten states.   It is the largest operator of comprehensive outpatient orthopedic rehabilitation clinics unified under one name. >>Read more

PE healthcare deals ▼ 65%

The healthcare sector has been lackluster when it comes to its share of PE deals in 2013, according to Thomson Reuters data. 

Check out 2013 vs. 2012 activity (Jan 1 - Sept 11):
2013:  268 deals valued at $5B
2012:  292 deals valued at $14.26B

A principal at The Riverside Company, Joseph Ibrahim, offers a differing perspective on this year's healthcare deal activity.  That is, middle-market M&A activity has not experienced a significant decline.  In fact, Ibrahim reveals "…[In terms of healthcare M&A], it was one of the strongest June, July and August [periods]."
 
Ibrahim's middle-market industry insight suggests there is a "backlog of deals that will come to market".   Certainly, that activity would demonstrate continued strength in this healthcare segment.  >>Read more

What triggered the overall healthcare PE deal slowdown in 2013?  Was it Obamacare uncertainty, "hangover effect"  from 2012, or...?  Let us know your thoughts.

Source:  PE Hub

21 Ways to Be a Better Leader…

Les McKeown has been around the proverbial block…with 40 companies and a few books under his belt, he knows about success.  McKeown's latest book, "The Synergist:  How to Lead Your Team to Predictable Success" suggests he also knows about effective leadership skills.

Inc. offered up McKeown's quick (and really logical) list of Do's and Don'ts for being a better leader.  Several are noted below:  

• Ask "What can I do for you?"
• Distrust what you trust.
• Ask more than you tell.
• Be present.
• Be nice.

Click here to check out the rest of the list.  As the intro states…it's not rocket science!  What else would you add to the list?

Source:  Inc.

More Regular Care = Urgent Care Growth

The urgent care industry is poised for more expansion driven by the Affordable Care Act, hospital closings, primary care doctor shortage, high Emergency Room costs.  Industry sources expect a steady flow of patients seeking regular care (vs. acute care) to flow into urgent care centers within the next 5 to 10 years.

Dr. Kenneth Palestrant, founder of Physicians Immediate Care in Florida, recognizes this trend.  Approximately, 20% of patients use his five centers to receive primary care.  With ACA implementation, Dr. Palestrant expects more hiring of nurse-practitioner and physician assistants in urgent care to address the gap in primary care.  >>Read more

Source:  MedCity News

6 Reasons You’ll Lose Your Best Employees

It's not always money that drives key employees to exit. 

Columnist Jeff Haden outlines and explains a few non-salary reasons.  Know of any others?  >>Read more

1. The business has grown - and so has your ego.
2. A boutique turned into a corporation.
3. The sky no longer seems the limit.
4. Exceptional skill resulted in handcuffs.
5. Flat became multi-layered.
6. Major League Baseball turned into Little League.

Source:  CEO.com

USCB - a New Platform for Bregal

Bregal Partners acquired US Community Behavioral (USCB), a multi-state provider of community-based residential and behavioral services to adults and children.  The PE firm will leverage the size and organization's reputation to foray deeper into behavioral health care sector.  The acquisition, made in partnership with management,  presents a well-capitalized platform poised for expansion.  

US Community Behavioral is a best-in-class provider offering a full continuum of services including supported living, licensed homes, employment services, autism and other therapy-based behavioral services.  >>Read more

New Home for Physicians Endoscopy

Physicians Endoscopy (PE), a healthcare services company that develops and manages endoscopic ambulatory surgery centers (ASC), is now a Pamlico Capital investment.  Pamlico recently acquired the stake in Physicians Endoscopy from Silver Oaks Services Partners.  (PE was a Silver Oaks portfolio company since 2008).  Under Silver Oaks, PE doubled its numbers to 29 centers nationwide.  The company partners with practicing physicians and hospitals.  Its services include development, management, and billing services..an effort to minimize the administrative burden on physicians.  
>>Read more
 

Home Infusion Therapy Leader Acquires CarePoint

BioScrip, recently announced the completion of its acquisition of CarePoint Partners.  With 30 years of infusion therapy expertise, BioScrip's coverage area encompasses 46 states, including 40 specialty infusion pharmacies, and 33 nursing locations.  The BioScrip and CarePoint consolidation will provide home infusion services to over 100,000 patients annually.
The home infusion industry has experienced healthy growth over the past few years and is estimated at $9-11B, according to Russell Bodoff, president and CEO of the National Home Infusion Association.  Since 2011, the industry has seen M&A activity resulting in the acquisition of Crescent Healthcare by Walgreens; Pediatric Health Choices's home infusion, enteral divisions acquired by CarePoint.  >>Read more

Improve Your Company's Exit Readiness

Came across a timeless blog post that should resonate with many small or medium business owners considering a sale:

• Where to start?…Prepare an exit strategy.
• What's next?…Organize key company information.  
• What kind?…Generally, the info falls into these categories:  Financial History, Intellectual Property, Regulatory Compliance.

>>Read more
Source:  Appfolio / Secure Docs

Envision, a Medical Services Co. - Goes Public

Envision Healthcare Corporation successfully debuted on Wall Street with its initial public offering.   The Colorado-based company is a provider of ambulance services for local governments, facility-based physician services (ER, anesthesiology, hospitalist/inpatient care, etc.) as well as patient care across various settings for the chronically ill.  The company, formerly EMSC Corporation, had been expanding via new contracts and physician practice acquisition. 

Envision, which operates American Medical Response (AMR), EmCare Holdings and Evolution Evolution Health, LLC, is expected to thrive in the era of the Accountable Care Act.    >>Read more

How to Minimize Growing Pains

Michael Shafe, MD leads a growing urgent care business, The Urgency Room -  starting and expanding the business to 3 locations within six years.  While growing can be anxiety-ridden, Dr. Shafe reduced some stress by following a roadmap that would apply to other healthcare service businesses.  Check out his Expansion TOP TEN List:

1. Determine what went right and Repeat
2. Ensure business can be replicated
3. Keep locations legally separate
4. Do your research
5. Contract with payers early
6. Prepare financially
7. Hire early
8. Allow adequate time for hiring and training
9. Create a comprehensive Operations Manual
10. Market cost effectively

>>Read more

Cause for Celebration at ATI

Management and staff at ATI, the nationally-recognized provider of outpatient orthopedic rehabilitations, deserve HIGH- FIVES.  In 2013,  ATI has steadily acquired clinics in key mid-atlantic and midwest states: Delaware, Maryland, Pennsylvania, Illinois, Indiana, Wisconsin.  In fact, over 20 clinics have been added under the ATI banner.  We're pleased... as our former client, MX Physical Therapy, was acquired in January and is part of ATI's growth to date.

Top 10 Healthcare Workplace
Kudos to the Bolingbrook, IL-based organization… for recognition as a Top 10 healthcare company based on results of the yearly WorkplaceDynamics survey.  The survey measures employee satisfaction, engagement, organizational health.  Overall, ATI was ranked #54 of the 872 companies (with 1000+ employees)  participating in the top workplaces programs.  >>Learn more

In the Spring, ATI was also recognized regionally as a top workplace in the Philadelphia and Indianapolis regions, respectively.

As a proud President and CEO, ATI's Dylan Bates noted:

“As we look to the future, and as our company continues to grow, we are even more determined to provide an environment in which our employees can enhance their skills, succeed in the field of their choice, and grow from the positive experience of having excellent outcomes for our patients,” 

Good Job ATI...

Do Well by Doing Good

Community Marketing - it's smart marketing for local businesses… 
It raises your profile and elevates your reputation in the community.  And, that's a good thing if referrals and foot traffic are important.  So, how to?

According to Dr. Roger Levin from the Levin Group...

• Create an annual High-Visibility Event that benefits the community.
• Choose a Good Cause and "Own" it. 
• Involve your entire team to identify a local need and fill it.
• Keep the staff engaged so all have a stake in event success. 

Possibilities:  food drive for local food bank, fundraiser for nonprofit

Make the event memorable and worth repeating year after year:

• Think creatively
• Pay attention to details
• Create a timetable
• Assign responsibilities 
• Meet deadlines  

Enjoy Your event, the community connections and a job well done!

PatientFocus Signs Agreement with Choice Medical

PatientFocus, a healthcare billing company providing enhanced patient billing services, has signed an agreement with Choice Medical, Inc., a specialty distributor of orthopedic, neurosurgical, orthotic and prosthetic product lines. 

The agreement will give Choice Medical patients access to Patient Focus’ suite of patient-pay account management services.  Payment options will include check, credit card, bank draft, Health Savings Account and PayPal.  >>Read more

Hats off to U.S. Physical Therapy…

Forbes recognized the operator of outpatient physical therapy as a Top 100 U.S. small business.  Its #60 ranking is impressive as is its operational footprint - approximately 450 clinics in over 40 states.  Founded in 1990 and currently headquartered in Houston, U.S. Physical Therapy has close to 2000 employees.  

Kudos to other healthcare services companies appearing on the latest Forbes America's Best Small Companies list:  

• Metropolitan Health Networks
• Air Methods
• Bio-Reference Laboratories
• HealthStream
• HMS Holdings
• Ensign Group

Inclusion was based on earnings growth, sales growth, ROE in the past 12 months and over 5 years.
Source:  The Motley Fool

Pay Raise for Physical Therapists?...

Medicare recently released its proposed fees for healthcare professionals scheduled to take effect January 1, 2014.   As expected, there were winners and losers…a few are noted below but Click here to learn how others will be affected.  

Winners
Physical / Occupational therapists… +1%
Family practitioners…+1%
Chiropractors…+2%
ER physicians…+2%
Losers     
Dermatologists…-1 to -2%
Radiologists… -1 to -2%
Pathology specialists…-5%
Radiation therapy centers…-13%

3 Questions to Get Your Business Unstuck

Unsure of your business' next steps?  Glenda Eoyang, author of Adaptive Action:  Leveraging Uncertainty in Your Organization suggests that you start with 3 questions:

1. What is going on around you?  (Helps assess the current state of business affairs.)
2. So, what does this mean? (Helps clarify why it's important.) 
3. Now what do you do? (Set the path but be willing to change course, if necessary.)

Read more>>>

Source:  CEO.com

Retail Clinics Continue to Roll Out

Up 7% percent (as of July 1) - that's the growth of retail clinics year over year, according to Merchant Medicine, a consulting firm in the field of walk-in medicine. 

Impressive…

Today, the total number of retail clinics is over 1400 in 38 states and Washington, D.C.* and the upward trend will continue.  Evidence is the recent announcement by CVS, Minute Clinic's owner, of their plans to double locations by 2016 from 570 to 1000.  

Not surprising…

After all, a Forbes article points to the fact that retail clinics are expected to be a key component of Obamacare when it kicks in next January (2014) -  either through a private health plan operating on an exchange or through Medicaid health insurance programs for the poor.  Read more>> 

Solid ground…

Healthcare's walk-in side must be doing something right.  An editor at Physicians Practice, suggested in a blog post that traditional practices could learn a few things from retail clinics.  During a recent visit, she was impressed with the walk-in's "cleanliness and efficiency in handling patient intake, prescription list, insurance information and payment all by one person."  Another important point, her "care-coordination was equally smooth".    

*Convenient Care Association

Quick Look Back...

A few months ago, the MT Consulting newsletter featured the thoughts of investment banker John Slater from FOCUS.  His article in the March, 2013 FOCUS newsletter pointed to an expected rise in company valuations in 2013.   His words also caught the attention of blogger Billy Frank at Axial, a technology company that offers an online marketplace connecting people, information and capital.  Yesterday’s Axial post recognized Mr. Slater’s words...and those of others in 17 Must-Read M&A Quotes from 1H 2013.  Take a look!

"The next 12-18 months will almost certainly be a highly favorable period for business exits.  If this proves to be a cyclical market top, the next favorable period for businesses owners wishing to sell may not come around before the 2020s.  In 2020 today’s sixty six year old Baby Boomer will be seventy-three and today’s fifty eight year old will be sixty five and studying Medicare options.” ~ John Slater

Infusion Therapy Provider Capitalizes on Growing Market

© Kulty Stock Free Images

Medical Specialties Distributors (MSD), supplier of infusion therapy products and supplies sees a bright future.  With the infusion therapy industry predicted to grow 50% by 2019*, MSD strengthened its position with the recent acquisition of Medical Technology Resources (MTR).  MTR specializes in drug-delivery technology and the billing of infusion products to healthcare providers.   

 "MTR's unique offerings and strong presence in the Midwest enhances our leadership position in the growing home infusion and oncology markets," said James Beck, president and CEO, MSD.  "Over the past three years, we have grown our national footprint through partnerships with multi-site health care providers and strategic relationships with leading manufacturers.  This acquisition is one more step toward our goal of creating a stronger growth platform for MSD.

In 2010, MSD partnered with Water Street Healthcare Partners, a private equity firm that focuses exclusively on the healthcare market.

The U.S. market for infusion therapy devices was valued at just under $1.5 billion in 2012, a 3.2% increase over 2011*. The market includes infusion pumps, intravenous (IV) sets, and needleless connectors (NLCs).  Spurring growth is NLCs and disposable ambulatory infusion pumps (as the number of alternate infusion therapy sites increase).  >>Read more 

* RnR Market Research

Retail Clinics Popular with High Earners

Trending up – that’s what a late 2012 survey report revealed about the use of retail clinics (generally located in drug stores and staffed by nurse practitioners or physican's assistants).   Not a surprise... that the survey publisher attributes the rise in use to convenience of appointment-free services, expanded hours compared to the average physician office and lower costs.  The survey from healthcare market research publisher, Kalorama Information, reported that 21.3% of US adults have visited a retail clinic - up from 10% in 2006.  

Now, Kalorama reports that retail clinics are favored more by higher earning households.   A survey of 2000 adults revealed that “59% of survey participants who said they used retail clinics had a household income of more than $50,000, while only 16 percent had a household income of under $25,000.”  Again, not a big stretch...as higher earners are visiting stores more frequently.  

As chain operators (Walgreen’s, CVS, Wal-mart, etc.) continue to promote their in-store clinics and offer services attractive to this income group (e.g.: camp physicals, weight loss programs), increased retail clinic visits is expected.  >>Read more

Direct Access in All 50

Done deal!  Indiana, with signed legislation, becomes the last state to allow residents to seek physical therapists’ services without a physician referral.  The state chapter of APTA has been working on Direct Access for over 13 years... now a reality beginning July 1st.

Benefits of Direct Access include a patient’s quicker access to care and medical cost reduction.  >>Read more

Plus 2 for The Ensign Group

The Ensign Group, Inc. ended the month of May with two more assisted living facilities under its corporate umbrella.  With operations primarily in the western US, the company now enters California's Central Coast region and complements existing facilities in the greater Salt Lake City-area.

118 Facilities in 11 States 

Last week’s acquisitions continue the company’s expansion of its assisted living base, increasing Ensign’s healthcare facility portfolio to 118 in 11 states.  Ensign group service companies include skilled nursing, rehabilitative care, home health care, hospice care, urgent care in addition to assisted living.

The Ensign subsidiary, Bridgestone Living, Inc. will oversee the transition of the 110-unit Santa Maria Terrace (Santa Maria, CA) and 69-unit Lake Ridge Senior Living (Orem, UT).   

>>Read More about Ensign's California and Utah acquisitions.

The Other Three R's

Remember the three “Rs”? 

While the educational approach to - Reading, (w)Riting and (a)Rithmetic - has changed over the years, I suspect that many of today’s business leaders excelled in one or more of these disciplines.  And, now... there’s another set of “R’s” for them to focus on.

Doug Dickerson, a leadership consultant, outlines the value that all leaders can bring to their teams through...

• Recognition
• Respect
• Reinforcement

John Maxwell, another leadership writer, asserts that you don’t have to be the main leader to make a significant impact on your organization. >>Read more to learn how to add value as a Leader.

“People always move towards someone who increases them and away from someone who decreases them.” ~ John Maxwell

NAPA Nabs Nearby NJAG

North American Partners in Anesthesia known as NAPA and headquartered in the New York metro area didn’t go far to expand its influence. The New Jersey Anesthesia Group (NJAG) recently joined NAPA, the largest anesthesia management company in the U.S.

The New Jersey Anesthesia Group anesthesia practice adds 73 clinicians to NAPA’s operations and 1000 clinicians.  The northern New Jersey-based organization currently provides services to 4 hospitals as well as 12 regional outpatient facilities.  Additionally, NJAG’s pain management division (Total Pain Care) serves northern New Jersey counties, Passaic and Bergen. 

NAPA’s expansion efforts have been aided by the 2011 recapitalization by Moelis Capital Partners.  The NJAG acquisition follows NAPA’s acquisition of two Pennsylvania anesthesia practices last December (2012).

>>Read more

Clinic Efficiency Tips...Worth Repeating

In the words of Dictionary.com:  
ef·fi·cien·cy [ih-fish-uhn-see]:  accomplishment of or ability to accomplish a job with a minimum expenditure of time and effort.

Efficiency...We’re always trying to improve upon it whether at home or work.  The weekly PPS multibriefs newsletter recently offered key efficiency tips for rehab therapy owners - which can clearly be leveraged by other healthcare-related clinics. 

Quick Tips:

1. Establish a process and share with staff & patients
2. Keep traffic flowing.
3. Avoid handoffs:  one focused staffer best.
4. Huddle up.. review daily schedules with staff
5. Create a culture of timeliness.  Respect time of others.
6. Find your groove...what’s your best work style?
7. Get techy.  Today’s devices are time savers.

>>Read more

Start New Managers on Road to Success

© Stock Free Images

It happens in many businesses... management identifies a good employee and promotes them into a leadership role (e.g.:  manager, supervisor, etc.).  While “promoting from within” is a noble practice, there’s more required of management than changing a title and adjusting salary.  

Paul Spiegelman, CEO of BerylHealth suggests that preparation is key to turning a good worker into a great manager. Consider Spiegelman’s “Must-do” list to set your newly promoted leader on the path to success:

• Give them a mentor for a period of time.
• Invest in either internal or external training.
• Guide them in how to be an example to others.
• Teach the difference between management and leadership.
• Check in often to help them with new issues they'll deal with.
• Make sure they enjoy the new role.

>>Read more
Source:  Inc. Magazine